THE SAMPLE, NOT THE STAMP

What goes around comes around; an old adage which is understood worldwide and comes home to roost on this site. Since the first post here in 2013 this will be number 1,580 but it`s unlikely 13 years from now to be the most viewed.  That privilege currently belongs to a post  published Friday, 16th August 2013 titled WARRANTS OF ENTRY & UTILITY COMPANIES//SIX OF THE BEST. When I discovered this my first thought was that something somewhere is going wrong. What can a 13 year old and older series of posts offer to a reader in a world where 13 years has seen a totomic change in British society?  It remains, extraordinarily, the most visited "old" post on this site;  proof, if proof were needed, that the British public's appetite for stories of bailiffs, bullying and bench sitters being taken for fools has not diminished with the years.

Comparing that post to the current legal and procedural landscape the process for obtaining a warrant of entry to disconnect electricity or gas supply or fit a prepayment meter has changed in several concrete ways.   Since 6th February 2023 the listing and determination of applications for warrants of entry for the purpose of installing a prepayment meter was suspended with immediate effect, following Ofgem's announcement of a market wide review into the practice.  This followed an investigation (triggered by a Times exposé of British Gas debt agents breaking into homes) that found companies were bypassing Ofgem guidelines by obtaining rushed court warrants with several hundred warrants sometimes signed off in minutes leaving no time for genuine evaluation of individual cases; essentially confirming, at national scale, exactly the "rubber-stamping" the blog had complained about for years. 

Readers might recall my complaint of a decade ago that too many colleagues treated these applications as legal confetti,  signed, sealed and handed back across the table before the ink was dry, with scarcely a glance at the "particulars" behind the request. I described Southern Electric turning up with nothing but an address and a debt figure, expecting us to wave it through like a parking permit. I described a bailiff who could not confirm the name on the account she wished to force her way into. These were not isolated eccentricities. They were, it now transpires, symptomatic of an industry-wide practice that eventually became a matter of national outrage rather than merely magistrates' court gossip.

After the listing of prepayment meter warrant applications was suspended nationwide on 6th February 2023 on 21st February 2023 Ofgem announced that two suppliers had been given permission to restart and the courts recommenced listing such applications only once suppliers had satisfied Ofgem's new standards. So a supplier must now clear a regulatory gate with Ofgem before it can even bring a warrant application to a magistrate; an extra check that didn't exist in 2013. The complete sequencing of the revised requirements was as follows:-

6 February 2023 — listing of prepayment meter warrant applications suspended nationwide.

10 March 2023 — Ofgem announced all suppliers had signed up to the updated Code of Practice.

8 January 2024 — Ofgem announced three suppliers had been given permission to restart involuntary PPM installations.

21 February 2024 — Ofgem confirmed a further two suppliers had been given such permission.

Only once a supplier had satisfied Ofgem's new criteria  company by company, not industry wide,  did the courts recommence listing such applications at all.

Mandatory pre-application steps are now written into supplier licences, not just "good practice".  The Good Practice Guide the blog described was voluntary and unevenly followed. It's since been formalised as a licence condition. From 8th November 2023 energy suppliers must follow new stricter rules before a prepayment meter can be involuntarily installed  including making at least 10 attempts to contact the customer and carrying out a site welfare visit before installation with the highest-risk customers (e.g. those on powered medical equipment) exempted entirely. The rules specifically end forced installations for people over 85 and those with high-risk illnesses.

The hard and welcoming fact is that the system has actually changed and changed for the better.  There is also, at last, a fee protection I would have welcomed a decade ago.  Standard Licence Condition 28B now caps such charges and prohibits suppliers passing on costs associated with obtaining the warrant itself. It will not undo the injustice suffered by those who wrote to me in 2014 and 2016 describing the many repeat applications against them  but it should prevent the same happening to others.  Ofgem has extended the relevant licence conditions to 30th June 2027. 

Does this mean the rubber stamp has been retired for good? I would not go so far. Judicial guidance now explicitly directs magistrates to satisfy themselves that Ofgem's standards, the Human Rights Act 1998 and the Rights of Entry (Gas and Electricity Boards) Act 1954 have all been properly engaged with  which is welcome but guidance is only as good as the bench applying it, crowded list or no crowded list. As I have said before and evidently must say again: it will take a brave and diligent bench to make sure this is more than paper reform.

However life is not all sunshine and rainbows for those unable to cope with rising utility bills.  There is one further wrinkle the original six posts could never have anticipated and it deserves its own footnote for those of a procedural turn of mind. The old model, whatever its failings, was at least one of individual attention: a bench, a bailiff and a single warrant argued (or not argued) on its own facts. The new regime abandons that model almost entirely. Applications now arrive not as bundles of paper across a table but as a CSV file submitted electronically to an assigned court office with a separate file for each purpose:  prepayment installation, commercial disconnection, safety or theft cases and so on. The written information for each case is confirmed on oath and filed by the court officer sight unseen by the magistrate save in sample form.  

For lists under 100 cases the guidance recommends the bench examine five; for larger lists, ten  with at least five prepayment cases guaranteed a look whatever the total. If those samples satisfy the court the remainder are granted en bloc. Only "unusual applications," particularly residential disconnection, must still be heard individually.

I confess to mixed feelings. It is, in one sense, precisely the sort of structured, evidence based scrutiny I spent years wishing my colleagues would apply case by case. And yet it is also, by design, a system in which the overwhelming majority of warrants are never individually seen by the magistrate signing for them, merely inferred safe by statistical proxy. Whether that is judicial efficiency or rubber-stamping wearing a spreadsheet, readers might judge for themselves.

With continual criticism rightly falling on the Single Justice Procedure and the judicial acceptance of a statistical analysis to determine whether or not a utility disconnection or prepayment meter at an additional cost to the consumer is installed, judgement appears to be ever more distant  from the individual whose door may yet be broken down and drifting instead toward a bureaucratic exercise in probability where the fate of the many rests not on the facts of their own case but on whether a handful of others' paperwork happened to pass muster on a given morning.