“Verbal abuse is the use of words to
cause harm to the person being spoken to. It is difficult to define and may
take many forms. Similarly, the harm caused is often difficult to measure. The
most commonly understood form is name-calling. Verbal abuse may consist of
shouting, insulting, intimidating, threatening, shaming, demeaning, or
derogatory language, among other forms of communication.”
It was brought home to me over twenty
years ago in a fairly crowded retail unit in a town with the dubious reputation
at the time of being just about the most racist place in England when two
rather large tattooed white shaven headed gentlemen about forty years old
remonstrated with a group of white teenage boys who were foully verbally
abusing a middle aged South Asian man and his wife, that some sort of social
self censorship was taking place as to just what was acceptable or unacceptable
in a public place. For a few reasons perhaps we have reached a situation where
many are simply too afraid of speaking openly; afraid that in effect recourse
to s.5 Public Order Act will be taken by a self certificating aggrieved party.
Some years ago I was in the large
entrance hall of a general hospital waiting for the return of a relative from a
consultation in a room in nearby corridor. My mobile phone rang and almost
immediately there was a shout, “Get that off; didn`t you see the sign?” In
truth I hadn`t. Almost before I could retrieve it from deep in a pocket that
individual behind a nearby desk screamed, “If you don`t put that off now I`ll
get security!” By then I had reached the exit.
A few years ago I was with an elderly
relative at her G.P. requesting a copy of recent blood tests which should have
been e-mailed to her by the practice. When the practice manager demanded £20 to
produce a copy my relative said firmly that that was outrageous and it should
not be charged for. Her language was polite and precise but perhaps her volume
was a touch raised. The doctor emerged (a locum unknown to my relative) and
confirmed she could not have the test results unless she paid but in the
circumstances offered a reduced fee of £10.00. With great reluctance I handed
over said fee on her behalf and we left with the copy. Two weeks later she was
told in writing that she had been removed from the doctor`s list because her
language and behaviour and general verbal abusing of him and the staff had put
them (there were no patients) in fear of violence. As an aside, efforts by my
relative`s nearest and dearest had the G.P. reprimanded and the £10 refunded.
The expulsion was cancelled but of course she had since made other arrangements
for her medical care. The point remains that by the definition above the
perpetrator of any verbal abuse could arguably have been the doctor and his
manager.
A few months ago at one of the major
supermarkets as I was placing about £180 worth of groceries on the conveyor
belt the cashier told me there were no large bags available and began opening
bags each just about big enough to place a lettuce. I told him that they were
unacceptable and unless he found large bags the goods would remain in the
trolley or on the belt and I would go to the competition. He replied that the
store had run out of normal sized bags and continued that he would tolerate no
abuse from me. He refused to continue. His colleague on the adjoining till
suggested he seek some bags. In the end I spoke to a nearby manager who
conjured up enough bags to serve my requirements and reminded the cashier of
his position.
Four simple anecdotes separated by
twenty years but by an eon in public attitudes. Anywhere and everywhere are
notices where public and employees converge that have the message that “abuse
to staff will not be tolerated” or some such similar wording. “Verbal abuse” is
a term that would have been unfamiliar in the swinging sixties. There is
remarkably little evidence of its origin but I would venture it arose around
the same time as the feminist lobby began to agitate for equal rights in
employment etc and became a term commonly used to describe dysfunctional
intimate relationships between men and women. Be that as it may the
circumscription around many forms of disagreement especially when police are
involved under s.5 using the pretext “verbal abuse” is one that magistrates
must openly confront. The current trends to stifling free speech are singularly
wafer thin but put those slices of self censorship in a bundle and it can be
more easily recognised how far from the free speech of the 1950s we have
travelled. Magistrates must administer the law as it stands; not as they
might wish it to be but they can and should take a broad look at any individual
circumstance.