A DRAGON OR A RECEPTIONIST?

Most of us at some time or other have attended an A&E department for ourselves or having accompanied another to await treatment.  As with attendance at a G.P.`s surgery it is the receptionist with whom a patient must first make contact and that contact can set the tone for the complete experience.  It is unusual that this scenario reaches the Court of Appeal.  Last month it did.  This report in the Law Society Gazette makes an interesting read.